User Permissions in Pillar | Pillar Help Center

Within most organizations, different team members play different roles during the hiring and interviewing process. Therefore, their ability (or necessity) to access certain information and perform various tasks may also differ. To accommodate these differing scenarios, Pillar has created an access hierarchy based on Permission Levels (3) and User Roles (2).

Permission Levels

In Pillar there are 3 Permission Levels:

Owner: Owners can view, create and edit anything in Pillar. This includes, but may not be limited to, actions related to candidates, job roles, interviews, and interview guides/scorecards. They can add/remove users. They can also set up integrations with Pillar so long as they are also the Admin for the integrating tool. Often, this permission level is granted to members of the Technology team, senior members of a Talent Acquisition team, or those who need to see across the entirety of the Pillar instance.
Administrator: Admins can view, create, and edit most things in Pillar. This includes, but may not be limited to, actions related to candidates, job roles, interviews, and interview guides/scorecards. They can also add/remove users. They do not have permission to modify integrations or change organizational settings.
User: A User is limited to those activities (viewing/editing/creating/scheduling, etc) associated directly to their corresponding User Role, as outlined below. For example, a User with a User Role of "Interviewer", can only view information pertaining to the individual interviews to which they've personally been assigned, or those that have been proactively shared with them.

User Roles

There are 2 User Roles within Pillar. User Roles pertain only to those with the User permission level outlined above (NOT Owners or Administrators, as they have access to "everything", regardless). User Roles define what Users can view and the activities they can execute. Below is a detailed, though not exhaustive, outline to clarify each User Role and its limitations.

Hiring Manager: a Hiring Manager is an individual whose primary activities within Pillar would require access to all information relating to either a singular or often multiple job roles. This would include viewing all recorded interviews, video highlights/snippets, transcripts, candidates, etc for specific job roles. They can also schedule interviews. However, access/visibility is limited to just those job roles associated directly with that specific Hiring Manager within Pillar.
Interviewer: An Interviewer is an individual whose primary activity within Pillar would require access to just the specific interviews to which they've attended/conducted. This would include viewing recorded interviews, video highlights/snippets, transcripts, candidates, etc., but only those tied to their individual interviews or those that have been proactively shared with them.

Here is a matrix to help visualize how User Roles & Permissions apply to a non-exhaustive set of potential activities:

Activity	Interviewer	Hiring Manager	Admin	Owner
Conducting an interview on Pillar	Yes	Yes	Yes	Yes
Viewing recorded interviews and transcripts	If they conducted the interview, or The interview was shared with them	All interviews for job roles they own, or If they conducted the interview, or The interview is shared with them	All	All
Viewing custom highlights	If they conducted the interview, or The highlight was shared with them	All custom highlights for job roles they own, or If they conducted the interview, or The interview is shared with them	All	All
Viewing Pillar-generated highlights	If they conducted the interview	All highlights for job roles they own, or If they conducted the interview, or The interview is shared with them	All	All
Viewing Candidates	If they're conducting or conducted the interview	All candidates for job roles they own, or If they conducted the interview, or The interview is shared with them	All	All
Create Interview Guides/Score Cards	No	No	Yes	Yes
Manage Users	No	No	Yes	Yes
Manage Integrations, Assign owners, Adjust global account settings	No	No	No	Yes

Managing Permissions In Pillar

If you are already an Owner or Administrator and want to manage team permissions, click on your icon/initials in the upper right corner of any page in Pillar, and then click Settings.

This should take you to your Team page, which lists all your company's Users. From here, you can edit, add or deactivate a user. You can assign/update permission settings via either the Edit button next to an existing user or by clicking the Add button to add a new user.

Both the Add and Edit buttons will resolve to a similar page. You simply fill-in/edit as needed, and click Save:

Should you have questions, please contact your Customer Success Manager or email support@pillar.hr.

Happy interviewing!