General

There are many reasons why an interview guide can be beneficial. They provide consistency across interviews and ensure key topics are covered. They also allow interviewers to focus entirely on the candidate instead of what questions to ask next. For new interviewers, guides can serve as training wheels while they sharpen their interviewing skills

You can “launch” an interview co-pilot from several places with Pillar. If you’re logged into Pillar.hr you can launch it from within the specific interview record. It will also appear inside the interview window in Zoom interviews, or can be accessed with a single click from the Pillar Chrome extension if using Microsoft Teams. This is how it appears in interviews::

First, consult your company’s internal policy. Generally, while it's important for interviews to feel natural and include organic conversation, it's also important to ensure each candidate is being measured against similar criteria and having a similar experience. While you're sure to go off script occasionally, leave time to hit on the key points covered in the guide as well.

No. It makes no difference in what order you ask questions. However it is best if you score a candidate’s response prior to moving on to the next question. This ensures that a highlight/clip is created in Pillar at the appropriate point in the conversation.

While conducting an interview, you have a choice of 4 possible scores for a specific question and/or competency. The “heart” is the highest score and the “flag” is the lowest.

Great question! The”final” score is a weighted average and a perfect “10.0” is a 100% (meaning they got all the points possible out of the available points submitted)

Heart = 3

Thumbs up = 2

Thumbs down = 1

Flag = 0

So if an interviewer reacted with three hearts, that's 9 points. And 9 is the maximum number of points out of three ratings. 9/9 = 1.0 = 100% = 10.0

So if another interviewer reacted with two hearts and a thumbs up, that's 8 points. 9 is the maximum number of points out of three ratings. 8/9 = 0.88 = 88% = 8.8.

The total score of the candidate is the average of all interviewers' scores. (10.0 + 8.8) / 2 = 9.4

You can update scores and add/edit any relevant notes pertaining to a specific interview after the interview ends by accessing the interview within Pillar.hr.

The interviewer, the Hiring Manager (if different) and the Talent Acquisition team can see results. In addition, you, the HM, or the TA Team may choose to share it with additional team members.

Yes! At the bottom of each guide is a Notes section that can be clicked open. This is where you can share thoughts beyond the simple scoring. Any notes entered here will automatically flow into Pillar with your scores.

Once your interview is complete you can review the feedback you provide from within the Pillar UI. When you log in simply click on the interview link on the Interviews tab, or the specific candidate on the Candidate tab.

Unless you're the person assigned to creating guides (usually the TA team and/or Hiring Manager), no, you do not need to create the guides. They will have been previously uploaded and will appear in your interview.